Frequently Asked Questions

If you happen to have any questions please check the following FAQ. If your question still hasn't been answered, feel free to contact me directly.

Who is running Pixel Passport?

PxP is a one-person project run by me, Anna. I also handle all shipping. To get more information, please check the About Page.

How can I submit a stamp design!

Pixel Passport doesn’t have an open submission. If you do want to submit a stamp design, feel free to contact me directly.

What does the symbol on top of the logo mean?

It’s Pixel Passport written in katakana, the Japanese syllable alphabet for non-Japanese words. It’s written
ピクセル・パスポート and pronounced as
pikusuru・pasupaato.

Where are stickers and buttons produced?

So far all products are produced by Stickermule, who offer great quality. Stickers are made of vinyl, which makes them super durable, resistant to water and solid against sunlight. They stick to a lot of different material and the colors turn out really authentic to the designs.

Will there be more products in the future?

As for now, I want to focus on creating new designs for the Pixel Passport gallery instead of creating new products. But I would really love to add some hard enamel pins to the shop in the near future! Stay tuned!

Do you ship internationally?

Yes, I do.

Payment options

At the moment payment is only available through Paypal.

How are orders shipped?

Stickers will be combined as a set and will be nicely packed! (Your name will be on it!) Same goes for buttons. If you purchase stickers and buttons in one order, only stickers will be separated in a set, to secure them from taking damage by the button’s needle.

All orders will be wrapped in a bubble wrap envelope to secure that your stickers won’t bend. Envelopes can be recycled.

How long does shipping take?

Orders will be shipped within 2-7 business days – mostly on Mondays – from Düsseldorf, Germany.

Depending on where you live shipping can take up to 4 weeks. In most cases orders to the US take about 2 weeks to arrive. If you live in Germany or Europe your order should arrive in no time.

I want my order to be a present

If you happen to want your order being a present to someone else, feel free to contact me after you’ve placed your order and let me know what I should write on the label instead.

Also, giving my products to someone else as a gift, makes me really happy, too. I’m glad you think they will make someone’s day! 🙂

My order didn't arrive. What can I do?

Please allow your order to take up to 4 weeks to arrive.

If you chose the tracking option during the checkout process you can check the status of your order right here. If the status causes any questions, try contacting your local carrier or local post office and open a missing package case. If this doesn’t help, feel free to contact me and I will see what I can do.

If you didn’t choose to track, unfortunately, there’s no way I can help you find your package once it’s been shipped. Still, drop me a line and maybe we can figure something out.

Returns

I want to make sure you are happy with your order and I try to add product photos to the website, so you have a realistic preview of the items that you’ll get. If there’s a problem with your order or you’re unhappy with the quality, please contact me within 14 days of receiving your order.

Super allergic to cats and I saw some on your Instagram

I do have two cats but I make sure to keep products and package material away from them (no kitties sitting in your box)!

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